How does the information on this page help you? Troubleshoot this hardware issue. If the scanner icon of your Brother machine does not exist there, you need to install the scanner driver. Obtain the machine’s Boot Method setting using the Network Configuration report you printed earlier. See the instructions provided with your firewall software for information on how to add the following network ports: I can print but cannot scan via network.
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Please note this form is used for feedback only. See the instructions provided with your firewall software for information on how to add the following network ports: If your question was not answered, have you checked other FAQs? If the scanner icon of your Brother machine does not exist there, you need to install the scanner driver.
In this case, Brother recommends you either disable the Firewall on your computer whenever you need to network scan using the scan key or leave the Firewall enabled and ecanner the Firewall settings.
See the instructions provided acanner your firewall software for information on how to add the following network ports:. Press a button on the machine to see if it wakes from sleep mode. If a Firewall on your computer is active, it may be rejecting the necessary network connection needed for the network scanning software to operate properly.
Scan a network in seconds
Follow the steps below to resolve the issue: If the feature works properly after disabling the Firewall, this means the Firewall on sscanner computer is rejecting the necessary network connection. It’s possible that the network setting for the scanner driver is incorrect.
Verify the Brother machine is powered on and there are no errors If the machine’s display hereinafter called LCD is blank, then the Brother machine 885c not powered on or is in sleep mode. If you still have trouble with your network connection, add UDP port and Open scanner list and check the scanner icon of your Brother machine exists there.
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Have you checked the manuals? I can print but cannot scan via network. For network scanning, add UDP port If you are unable to power on the machine, then this solution does not apply.
Brother will not take any responsibility for any consequences of disabling the firewall. If you receive firewall-related notifications, we recommend temporarily changing the security settings on your computer to establish the connection.
Illustrations shown below are from a representative product and operating system, and may differ from your Brother machine and operating system. Disable the Firewall on your computer and try the network scanning again.
If you need further assistance, please contact Brother customer service: Very helpful Helpful Not helpful.
If you are using a firewall other than Windows Firewall or Windows Firewall is off, you may receive a message warning you that the firewall could block network communication. How does the information on this page help you?
For Windows It’s possible that the network setting for the scanner driver is incorrect. To help us improve our support, please provide your feedback below. In a network shared environment, the scanning feature works from a server PC, but does not work from client PCs. If you can not print the test page, refer to “I cannot print from my computer via network.
Go to the Contact Us section. If it does not, then verify that it is plugged into a working outlet and any power switches are turned to the ON position. Obtain the machine’s Boot Method setting using the Network Configuration report you printed earlier. If an IP Address conflict occurs, please consult a network administrator to get a correct IP address.