Please Help us improve this article. Infected files can also be deleted, but Symantec recommends deletion only be used when there’s a virus-free replacement available. I’ve had Norton antivirus program for a long time and this has never happened before. This inability to auto load NAV was consistent through multiple reboots. Sorry, there was a problem flagging this post. I can’t fix that.

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He re-set the date and the problem went away. Also please exercise your best judgment when posting in the forums–revealing personal information such as your e-mail address, telephone number, and address is not recommended.

This inability to auto load NAV was consistent through multiple reboots. I renewed my Symantec Norton antivirus this past September and it was working fine until now. If you’re asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. You might try Automated Support Assistant at I will post back if I discover the answer to the problem. Paths to this article.

This section includes instructions for performing manual scans, repairing infected files and handling virus alerts. He did not have a problem until he renewed. If I uninstall Norton antivirus that is in “My Computer”, how do I reinstall it since I do not have a disk since I ordered and received it online through Symantec online? When I do finish ‘restore’, the Norton antivirus protect is enabled and no X appears over the icon but when I get an email it says it cannot ck for a virus in that email.


Quarantine is used for infected files to prevent their execution. Those who don’t do this tend to land in the pickle jar. However with Avast and AVG both having free versions you don’t have to go without protection.

Norton Antivirus Auto Protect says “Disable”

It’s likely to be out of date no updates, expired, etc. Auto protect, scan and repair files. I do restart it and the screen still comes on and says “Error, etc”.

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Norton Antivirus (Mac): Auto protect, scan and repair files – GROK Knowledge Base

Hi, I am having the autoprotfct problem. Considerations Symantec warns that full scans can use up a lot of computer resources and affect computer performance.

This was helpful 0. If you have selected to Manually repair infected files, you must complete the following steps once the scan detects an infected file.

Open a Help Desk Ticket! The two anti virus programs seem to be getting along just fine.


Auto-Protect inspects files in real time to prevent infection between full scans of your PC. You can choose to repair infected files automatically or manually. You can also choose to leave the file alone; however, like with quarantine file access is denied until the threat is addressed. At the same time, Auto-Protect doesn’t replace the full scan.

Email Address Optional, unless you would like to hear back from us: Attacks can occur at any time, so there’s a real need for software that always looks for new threats.

Use the following procedures to modify the anti-virus Scan preferences. Use this option to elect when Norton AntiVirus shows a scan alert. Since Auto-Protect is typically scanning only one file at a time based on how the computer is used at any given time, resource consumption will be considerably less.

This post has been flagged and will be reviewed by our staff. I put on my computer and there is a screen that says “Error: